• Intention-Based Communication™ Skills Training


    Change the way you communicate



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The Importance of Communication in the Medical Sector

Being the point of contact for a patient or their family during a time of medical hardship can be extremely challenging and demanding. Knowing how to convey difficult news, keep morale up, and handle stressful situations are all valuable communication tools for those in the medical industry.

Communicating with those dealing with a challenging life circumstance is never easy, and medical professionals are often tasked with delivering some of the most difficult news of all. Navigating how to interact with patients and their families, and understanding the reactions of all involved, will help you elevate morale, seem more compassionate, and deliver better care.

Drawing from several hundred modules and skill areas, we build custom programs to help you reach your organization's communication objectives

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Top Communication Skills for Medical / Health Workers

Increasing efficiency

Increase efficiency

With the amount of patient throughput, bureaucracy, and administrative challenges, hospitals and doctors' offices need to run like well-oiled machines. Clarity and concision in the workplace is always important, but especially under these circumstances. Good communication is central to keeping everything running smoothly.

Raising morale

Raise morale

For those suffering from severe illness and disease, it often takes more than a smiling face to lift their spirits. The best medical professionals make the most difficult times better than bearable. Communication plays a vital role in helping patients persevere.

Delivering tough news

Soften the blow

Delivering actual life-and-death news will never be easy, but better communication skills can make it easier for everyone involved. Learn how altering your voice and body language can help when connecting with others and relaying information that the other party would rather not hear.

Which are the most common barriers to effective communication for medical / health workers?

- Patient's lack of privacy and control


- Patient's fear and anxiety


- Patient's inability to express themselves


- Lack of time/high workloads


- Intrastaff conflicts


- Anxiety around causing patients distress


- Difficult messaging

Other Sectors

You can truly tailor your own program to fit your exact needs –all based on the award-winning Pinnacle Method™


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