• Intention-Based Communication™ Skills Training


    Change the way you communicate

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The Importance of Communication in the Health and Social Care Sector

When dealing with a personal crisis, counselors are often the first point of contact between a person and private/public support systems. Good communication is critical when interacting with those suffering hardship.

Working with those dealing with difficult life circumstances is never easy. Health and social care workers bear an enormous responsibility and burden when working with those dealing with poor health, debt, and many other life challenges. Knowing how to handle delicate conversations, deliver difficult news, and communicate effectively is one of the most important skills to possess.

Drawing from several hundred modules and skill areas, we build custom programs to help you reach your organization's communication objectives

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Top Communication Skills for Healthcare Workers

Raising morale

Raise morale

For those suffering from hardship, it often takes more than a smiling face to lift their spirits. The best social and healthcare workers make the most difficult times better than bearable. Communication plays a vital role in helping people persevere.

Difficult news

Soften the blow

Delivering difficult news and offering tough-to-hear advice will never be easy, but better communication skills can make it easier for everyone involved. Learn how changing your voice and body language can help when connecting with others and when relaying information that the other party would rather not hear.


Listen and empathize

Those dealing with tough times want to be heard and made to feel that they have an ally. Good listening skills and emotional intelligence are vital. Good communicators display empathy and make others feel valued, especially in challenging life moments.

Which are the most common barriers to effective communication for healthcare workers?

- Client's fear and anxiety


- Client's inability to express themselves


- Lack of time/high workload


- Iintrastaff conflict


- Anxiety around causing someone distress

Other Sectors

You can truly tailor your own program to fit your exact needs –all based on the award-winning Pinnacle Method™

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